General Terms and Conditions
These general conditions are for the knowledge of our clients, the travel agencies and their clients, so it is requested to read them carefully and to inform the passengers, since the reservation request implies the knowledge and full acceptance of all these general conditions, by which the travel contract is concluded according to the international laws of travel and tourism.
FINAL PRICES ON DOUBLE or TRIPLE or FOUR-TIME - SINGLE BASES always 15% MAS. The programs/packages/excursions include transfers in private vehicles of the company, being cars- combis or mini buses in the flat excursions and in 4×4 vans or special 4×4 trucks fully equipped for high altitude when it comes to puna tours. Also included are ASSIST CARD travel insurance and the daily company of experienced native guides during all the tours, which alternate according to logistics. The packages also include lodging with breakfast.
RESERVATIONS
They must be requested in writing, via mail or whatsapp (published on this page) with the complete data of the passenger(s), one of them being the reservation holder and who will continue in contact with the company, even after the trip is over. Once the reservation is confirmed, a due date will be set for the deposit (50 %). If the deposit is not paid, the reservation will be automatically cancelled. Once the deposit has been made, send by e-mail or whatsapp the voucher indicating complete data of the passengers, date of birth and ID number, to the person who will make the reservation, with indications of conditions regarding VAT, an e-mail and a telephone number (if it is not clarified, the system will assign one of the passengers randomly and will inform that the contact will continue only with the person avoiding confusion/duplication of information/debates. Also the departure date and name of the service/package to be contracted. The total amount must be paid up to 20 days before the beginning of the trip without exception.
CANCELLATIONS
They should be made only by e-mail info@altacatamarca.tur.ar. They will be adjusted to the following scale, for cancellation of reservations, in all cases and without exception, we will retain 10 % of the total of the trip (Law 18.829, Decree 2182, Art. 21) up to 60 days prior to the trip, we will retain 50% of the total of the trip (including the 10% mentioned above), up to 45 days prior to the trip we will retain 75% of the total of the trip (including the 10% mentioned above) up to 30 days prior to the trip we will retain 100% of the total of the trip. In such a case, we suggest that you do not use the reroute clause or transfer the trip reservation to another passenger that you assign. (the latter does not apply to air travel).
RESPONSIBILITIES
The organizer, ALTA CATAMARCA SRL reserves the right to cancel any of the scheduled excursions if the weather conditions are not optimal for the realization of the same, (feasible excursions of lesser nature will be suggested as a replacement if the weather permits in the area) not corresponding any compensation, without exception. The expenses caused by delays and/or irregularities of the buses or other means of transportation that do not correspond to the agency in question, will be exclusively in charge of the passengers. In case of shared trips/excursions, the passengers must comply with the complete established tour, in case any passenger does not want to continue and his/her companions do, the one who abandons the services must pay for his/her own account the return to the lodging/base (either for health or for other people's reasons) without exception. The company undertakes to comply with the 100% only of what is contracted and detailed in the VOUCHER delivered to the passenger, which is sent days after hiring via whatsapp or e-mail.
MODIFICATIONS
The organizer reserves the right to modify the planned itinerary, if for reasons of force majeure it cannot comply with it. Specifically for imperfections of hotel service providers or any other service outsourced by the Agency. Committing in these cases to fulfill the promised service with another provider of similar level, without the possibility of the passenger to request reimbursement. If the trip had to be modified and/or prolonged beyond the fixed terms, due to unforeseen events or reasons of force majeure, riots, revolution, civil war, adverse weather conditions, bad state or breakage of roads, etc. as well as the programmed excursions, the expenses will be borne by the passengers. In the event that an excursion has already started, but due to weather conditions (strong winds, floods, landslides, road closures, accesses closed due to snow or civil defense alerts) the excursion cannot be continued or completed, the agency will offer a lesser excursion for the passenger if the weather allows it in the area, without the possibility of requesting any compensation whatsoever.
NON-USE OF SERVICES
If any of the scheduled services are not used due to passengers' wishes or health problems, no refund will be made, without exception.
LUGGAGE
Each passenger will be entitled to carry, free of charge, one medium-sized suitcase and one carry-on bag, in case of adding one more baggage, the cost will be $10,000 pesos per day, without exception.
CONDUCT OF BUSINESS
The agency reserves the right to cancel the service/Tour, that tourist who for any reason (behavior, way of acting, state of health, etc.) constitutes a nuisance for the other members of the trip, the tranquility of the driver or the staff of any provider with which the company is linked and could spoil the success of the excursion or trip, having the right to reimbursement of unused services only and without the possibility of claiming any compensation.
OUR SERVICES INCLUDE
Transportation in comfortable units from San Fernando del Valle de Catamarca, Tinogasta, Fiambala, Antofagasta de la Sierra and Belén, or by plane, as assigned in the voucher, accommodation in rooms with private bathrooms in the hotels mentioned or similar, meals as indicated and the tours mentioned in the program.
OUR SERVICES DO NOT INCLUDE (except for special packages and when specified)
Drinks, tips, entrance fees to parks, laundry and ironing of clothes, telephone calls, any other expenses of a personal nature and all other expenses not indicated in the travel program or in these general conditions.
PRICES
SUBJECT TO VARIATIONS WITHOUT PREVIOUS NOTICE, IF THE TRIP HAS NOT BEEN FULLY PAID, DUE TO CURRENCY DEVALUATION AND/OR CHANGE IN THE CURRENT EXCHANGE RATE THAT IMPLIES AN INCREASE IN FARES. The rates in pesos are only for ARGENTINE passengers, if they are foreigners the valid rates are those shown in USD or REALES, according to their country of origin.
BILLING
Sales are taken individually or in groups according to the published offers. The reservations assign a number and a surname as holder of the reservation, who is responsible for all the data that the company communicates and with whom the company will continue all contact until even after the end of the trip, all notifications from the group to the company must be through the holder of the reservation. The co-participation in the contact with the company by other members of the reservation is not allowed. The invoice is detailed for companies/individuals/end consumer upon receipt of each payment, requiring the 50% of reservation and the balance 20 days before the start of the trip. The entire amount is invoiced to the holder of the RESERVATION, with the VAT situation declared in the first contact, without exception, as a single product. In case of requiring individual invoices must take individual reservations, individual contacts and individual purchases with the company, as long as it corresponds to the offer.
MINIMUM NUMBER OF PASSENGERS
Price calculated based on a minimum number of passengers (variable according to the departure) traveling together, being the maximum number of passengers in cars: 3 pax, in vans 4 pax, in combis and mini buses the number of seats of the unit, without exception. FOR EXCLUSIVE SERVICES CONSULT AND ARE BASED ON AVAILABILITY WITH ADDITIONAL COST.
REFUND
ONLY in cases of exceeding the payment by TRANSFER, due to a confusion or an error in your banking system, the agency will retain without exception the 29% of the amount not corresponding entered and will return the difference to the same CBU of payment, due to the tax debits that such transaction generates in our account. In no case we will refund or return reservation amounts to any other bank account other than the one of the owner who booked the service. No exceptions.
REPROGRAMMING
Free of charge as long as the request is made by reliable means (e-mail) up to 40 days before the scheduled date, or except for health issues with a medical diagnosis, not a medical certificate, without exception. Otherwise, we will proceed according to the CANCELLATIONS clause. The rescheduling can be for the date you wish, having up to 20 days from receipt of the request for change, to confirm the new departure date, which cannot be prior to the original date or exceed the second week of the last month of the current year. The balance paid remains in favor of the agency for the services you wish, always at the updated rate of the month of the trip (the same can be corroborated in our tariffs here in the page) if you do not comply with the stipulated date, the deposit made will be void.
MEALS
Meals en route are not included (except for special departures).
TAXES
Only VAT is included. Any other tax created, modified or to be created, is for the exclusive account of the passengers.
PAYMENT METHOD
Cash, making a deposit or transfer to the bank account specified. Visa, Cabal or Mastercard cards with the bank interest specified at the time of purchase, only by payment link, or debit by payment link (request invoice with your tax number and condition against VAT at the time of purchase or until the 25th day of the current month) In foreign currencies the web provides the exact rate by changing the language of the same (real, dollars or pesos ar) in case of being dollar will always be taken at the exchange rate of the day in force in official dollar sale.